All custom orders follow a basic procedural structure, regardless of complexity. Please familiarize yourself with the content below before submitting an inquiry, and let us know if you have any further questions.

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The first step is to fill out and submit a custom order inquiry. Once the inquiry is submitted, we will get back to you within 1-3 business days to inform you whether your inquiry has been accepted or rejected. If it has been rejected, a detailed explanation will be included. If it has been accepted, our response will include the following:

• A description of your order for confirmation.

• A basic explanation on what is required to complete your order, craftsmanship wise.​

• A breakdown of materials that will be used.

• A projected timeline for how long your order will take to complete.

• A projected price or price range, along with a cost break down to see exactly what you are paying for.

• Shipping costs.

• Deposit information.

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If the terms are agreed upon, we'll get straight to work on your order! We'll get your approval every step of the way, so you know you'll get something that you love!

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Please keep in mind!

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• We will not accept custom orders for pieces containing hate speech or content that we deem to be inappropriate. If you're not sure if what you're asking for falls into this category, you can always ask!

• Once a deposit for a custom order has been paid, barring special circumstances, it will not be refunded. If the order is cancelled, the deposit will be retained as a cancellation fee.

• Once a custom piece has been finished, it will not be sent until it is paid in full.

• Due to the nature of custom orders, unless the item is damaged in shipping, we cannot accept returns or issue refunds for these items.

• We reserve the right to refuse service due to unruly conduct or mistreatment of our staff. Orders cancelled for this reason will not have the deposit refunded.